Shipping policy

This is a translation for your convenience. The German version is the authoritative one.

Shipping costs
Switzerland CHF 10 · Europe CHF 15 · rest of the world CHF 25. Orders over CHF 100 ship free. At checkout the costs are shown in the currency of your market.

Processing time
Orders are processed within two to five business days. For pre-orders the expected dispatch date is stated on the product page.

Delivery times
Switzerland three to seven business days · Europe five to ten · rest of the world ten to twenty-one. These are estimates; customs clearance and postal delays are outside our control.

Tracking
Once your order has left the house you will receive an email with the tracking number, provided the carrier issues one.

Customs and import duties
Shipments abroad may incur customs duties and import taxes of the destination country. You bear these yourself; they are not included in our shipping costs.

Pre-orders
Pre-ordered copies go out as soon as they are available. You will receive an email once your order has been dispatched.

Returns
We cover the cost of the return shipment. Request the return in your customer account at account.jvds-home.com or write to info@jvds-home.com. See the right of withdrawal.

Questions about shipping
info@jvds-home.com